What percent of the buying decision is made based upon the product/solution?
The correct answer is: 30 percent!
Actually, it’s more like 29 percent, according to a study of buying habits conducted by bluewolf.com, a company that does systems integration for CRM and Sales 2.0.
According to that study, B2B decision-makers, on average make buying decision based upon the following criteria:
16 percent politics
23 percent chemistry
32 percent trust/understanding
29 percent solution
What’s exciting about this fact is that two of these elements — chemistry and trust/understanding — are very much within your control.
You can’t always influence the customer’s internal politics and, much of the time, you’re selling whatever solution your firm has to offer.
Even so, you can always use your sales skills to build better rapport and deeper levels of trust and understanding. And that’s over 50 percent of the decision-making criteria.
BTW, the above figure explain why sales efforts that focus on “features and functions” don’t work — those elements are responsible for less than a third of the decision-making process. So no way should they dominate your process.
By Geoffrey James
Actually, it’s more like 29 percent, according to a study of buying habits conducted by bluewolf.com, a company that does systems integration for CRM and Sales 2.0.
According to that study, B2B decision-makers, on average make buying decision based upon the following criteria:
16 percent politics
23 percent chemistry
32 percent trust/understanding
29 percent solution
What’s exciting about this fact is that two of these elements — chemistry and trust/understanding — are very much within your control.
You can’t always influence the customer’s internal politics and, much of the time, you’re selling whatever solution your firm has to offer.
Even so, you can always use your sales skills to build better rapport and deeper levels of trust and understanding. And that’s over 50 percent of the decision-making criteria.
BTW, the above figure explain why sales efforts that focus on “features and functions” don’t work — those elements are responsible for less than a third of the decision-making process. So no way should they dominate your process.
By Geoffrey James



